19 September O&R New Customer Service System September 19, 2023 By Town Clerk . Community News, General 0 Please click HERE to learn more about the O&R New Customer Service System. Related Articles As Summer’s Latest Heat Wave Approaches, O&R Reminds Customers of Ways to Save on Bills CUSTOMERS CAN MAKE THIS SUMMER A SEASON OF SAVINGS AS ENERGY COSTS RISE As Summer’s Latest Heat Wave Approaches, Orange & Rockland Reminds Customers Of Programs & Tips to Conserve and Save on Bills PEARL RIVER, NY June 29, 2022 10 a.m. --- As we begin another hot summer season, Orange & Rockland reminds customers they can take advantage of energy savings opportunities in their homes and businesses to cushion against rising costs. The company offers robust energy efficiency programs to help customers stay comfortable and save energy. In addition, Orange & Rockland offers tips where customers can look in their homes and businesses to find energy savings. “Every home and business has the potential to reduce its energy usage,” said Charmaine Cigliano, O&R’s director of Energy Efficiency Programs. “We want to help our customers identify those opportunities, so that they can save money and lower their carbon footprint. Our customers are great partners in our efforts to reduce the amount of energy it takes to power our service area in New York.” Using energy wisely is more important at a time when energy costs are rising across the United States. Customers who conserve during the summer help Orange & Rockland keep its service reliable for everyone. O&R customers can stay cool and save all summer by following these money-saving conservation tips: Set your air conditioner to the highest comfortable temperature. Every degree you lower the thermostat increases costs; Close off rooms that are unoccupied while your AC is running. If you’re in the living room with the AC, close off the other rooms; If you run a business, keep your door closed while the AC is running; To reduce heat and moisture in your home, run appliances such as ovens, washing machines, dryers and dishwashers in the early morning or late at night when it’s cooler outside; When the AC is running, close doors to keep cool air in and hot air out; Keep shades, blinds and curtains closed. About 40 percent of unwanted heat comes through windows; Even when using AC, use ceiling and other fans to provide additional cooling and better circulation; Turn off ACs, lights and other appliances when not at home and use a timer to turn on your AC about a half-hour before arriving home; Keep AC filters clean. For this summer, O&R is offering residential and small business customers discounts for buying an eligible smart thermostat and $85 for registering it with O&R's Bring Your Own Thermostat (BYOT) Program. Replacing an old air conditioner with a new efficient heat pump can make your home more comfortable and more efficient, while helping you save on your energy bill year-round. Orange & Rockland is offering incentives for commercial and industrial customers. They include rebates and incentives for making your business more energy efficient, including high efficiency lighting, HVAC upgrades, and custom designed projects. Small and medium-size businesses can get a free, no-obligation energy assessment of their facility. O&R will pay up to 70 percent of the cost for qualified energy saving measures and customers can take advantage of our zero percent financing offer. Customers can follow Orange & Rockland on Twitter or Facebook for general outage updates, safety tips and storm preparation information. Orange and Rockland Utilities, Inc. (O&R) is a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies. O&R is a regulated utility that provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company), and natural gas service to approximately 130,000 customers in New York. ORANGE & ROCKLAND HELPS CUSTOMERS MANAGE ENERGY COSTS ORANGE & ROCKLAND HELPS CUSTOMERS MANAGE ENERGY COSTS Payment Plans, Energy Efficiency Programs & Savings Tips All Available PEARL RIVER, NY Feb. 13, 2023 9 a.m. – Orange & Rockland (O&R) offers its customers relief from the volatility of energy prices with its Budget Billing program, energy savings tips and more. “Helping customers manage their energy costs is one of the most important things we do,” said Janette Espino, O&R’s Vice President – Customer Service. “We are here to help customers select the right payment options and the energy efficiency upgrades that are right for them.” Payment Assistance The company offers Tips for Lowering Your Energy Bill and a number of Payment Plans and Assistance, including Budget Billing, which smooths customers’ costs out throughout the year. The company also encourages customers to check out its energy efficiency incentives for upgrades customers make to their homes. Rebates, Incentives, and Tax Credits Also, the company offers help for customers who are struggling with their bills. Orange & Rockland offers payment plans Payment Plans and Assistance, so that customers can pay off balances over time, rather than all at once. Bill Relief Customers who receive benefits from certain government programs may qualify for discounts on their monthly energy bills. Orange & Rockland offers information on these and other Payment Plans and Assistance it has available for customers. Manage Energy Use The best money-saving strategy on the monthly energy bill for Orange & Rockland’s approximately 233,000 electric and 130,000 natural gas customers is to carefully manage their usage. Customers can save money on energy by using these tips: Set thermostats at the lowest comfortable temperature. Whether you are using a gas furnace or an electric heat pump, each degree lower decreases heating costs. Make sure heating vents are not blocked by furniture, carpeting or anything else that could obstruct the flow of heat. Have a qualified contractor clean and inspect your heating system. Insulate hot-water pipes and warm-air ducts that pass through unheated areas. Clean or replace filters for your hot-air furnace and heat-pump. Swap out window shades seasonally. Light-colored window coverings reflect the sun's energy, while darker ones absorb it and release heat. Replace conventional light bulbs with LED bulbs, which are up to 10 times more efficient and are widely available and affordable. Orange and Rockland Utilities (O&R) is a wholly owned subsidiary of Consolidated Edison, Inc. (Con Edison) (NYSE: ED), one of the nation’s largest investor-owned energy companies. Orange & Rockland is a regulated electric and gas utility that serves approximately 244,000 electric customers and 131,460 natural gas customers in New York. For additional information about O&R, please visit O&R’s Web site at www.oru.com. Orange & Rockland serves the following communities in New York: Airmont, Bloomingburg, Blooming Grove, Chester Town, Chester Village, Chestnut Ridge, Clarkstown, Crawford, Deerpark, Florida, Forestburgh, Goshen Town, Goshen Village, Grand View, Greenwood Lake, Greenville, Harriman, Haverstraw Town, Haverstraw Village, Highland Falls, Highlands, Hillburn, Kaser, Kiryas Joel, Lumberland, Mamakating, Middletown, Minisink, Monroe Town, Monroe Village, Montebello, Mount Hope, New Hempstead, New Square, Nyack, Orangetown, Otisville, Palm Tree, Piermont, Pomona, Port Jervis, Ramapo, Sloatsburg, South Blooming Grove, South Nyack, Spring Valley, Stony Point, Suffern, Tuxedo Town, Tuxedo Park, Unionville, Upper Nyack, Wesley Hills, Wallkill, Warwick Town, Warwick Village, Washingtonville, Wawayanda, West Haverstraw, Woodbury, Woodbury Village, Wurtsboro. # # # Energy Prices Are Rising Across the U.S.: Here’s a Guide on How Customers Can Manage Their Winter Bills Spread payments out evenly across the year. A Budget Billing Plan Payment Plans and Assistance allows you to avoid large month-to-month changes in energy costs. Consider a payment agreement. A Payment Agreement can help you pay down an outstanding balance in manageable, monthly installments. Check your benefits. Find information about governmental assistance programs, such as Medicaid or Supplemental Nutrition Assistance Program (SNAP). Customers enrolled in assistance programs may be eligible for discounts on their energy bills through Payment Plans and Assistance Go energy efficient. Upgrade your lights, thermostats, and other appliances through our Rebates, Incentives, and Tax Credits exclusive to our customers. Manage your use. Register for My Account and log in via oru.com.com or oru. mobile app for an in-depth look at your hourly energy use. Get customized tips. Estimate Your Energy Usage can give you personalized tips and suggestions to help you improve efficiency and control costs this winter— and all year long. Choose your energy supplier. Orange & Rockland does not generate energy. We provide customers their energy at the same wholesale rate that we pay for it and don’t make a profit on supply costs. Customers can research and Shop for Energy Suppliers O&R To Resume Credit and Collection Activity Including Termination of Service for Unpaid Bills O&R To Resume Credit and Collection Activity Including Termination of Service for Unpaid Bills After a pause to allow for the development of the New York Electric and Gas Bill Relief Program, Orange and Rockland (O&R) will resume credit and collection activity today (June 27) for residential customers that are not currently enrolled in a low income energy bill payment assistance program. The credit and collections activity may include the termination of service for past due arrears. The best way for customers to avoid termination of service is to contact O&R at 1-877-434-4100 and make a payment arrangement. As a reminder, customers that are not currently enrolled in one of the low income energy bill payment assistance programs and believe they may qualify, can learn more through our website at Payment Plans and Assistance | Orange & Rockland or by contacting us at 1-877-434-4100. Please contact your local Regional and Community Affairs Manager if you need assistance. ORANGE & ROCKLAND OFFERING ASSISTANCE AS ENERGY MARKET PRICES SURGE 9-9-22 ORANGE & ROCKLAND OFFERING ASSISTANCE AS ENERGY MARKET PRICES SURGE Company Reminds Customers of Payment Options, Budget Billing, Energy Saving Tips, Energy Efficiency Programs PEARL RIVER, NY September 9, 2022, 11:00 a.m. – Orange & Rockland (O&R) is urging customers to take actions now that can help them manage costs this winter as market prices for electricity and natural gas are expected to be substantially higher. Though summer is still winding down, Orange & Rockland, recognizing the hardship high bills can impose, is letting customers know what they can expect for energy costs in the winter of 2022-23 and steps they can take to soften the impact. The company offers Tips for Lowering Your Energy Bill and a number of Payment Plans and Assistance, including Budget Billing, which smooths customers’ costs out throughout the year. The company encourages customers to check out its energy efficiency incentives for upgrades customers make to their homes. Rebates, Incentives, and Tax Credits Utility companies and customers across the Northeast are facing similar circumstances. The increases in customers’ bills are mainly due to increases in the market cost of natural gas, which is volatile and influences electric market costs. The company currently projects that its average residential natural gas heating customer using an average of 158 ccfs per month will pay $337 a month from November 2022 to March 2023, 44 percent more than the average bill of $234 a year earlier. Orange & Rockland buys natural gas and electricity on the wholesale markets and uses a variety of strategies to stabilize pricing for customers. The company does not set supply costs and does not make a profit on the supply. Higher natural gas prices also affect the cost of electricity since power generation plants in the region run mainly on natural gas. A typical O&R residential customer using 600 kWh a month this winter will pay about $174, a 28.8 percent increase over last winter’s $135 based on current projections. The best strategy for Orange & Rockland’s approximately 358,00 NY energy customers is to carefully manage their usage. Customers can save money on energy by using these tips: Set your thermostat at the lowest temperature at which you are comfortable and safe. Whether you are using a gas furnace or an electric heat pump, each degree lower decreases heating costs. Make sure heating vents are not blocked by furniture, carpeting or anything else that could obstruct the flow of heat. Have a qualified contractor clean and inspect your heating system. Insulate hot-water pipes and warm-air ducts that pass through unheated areas. Clean or replace filters for your hot-air furnace and heat-pump. Swap out window shades seasonally. Light-colored window coverings reflect the sun's energy, while darker ones absorb it and release heat. Replace conventional light bulbs with LED bulbs, which are up to 10 times more efficient and are widely available and affordable. The company offers help for customers who are struggling with their bills. Orange & Rockland can put customers on Payment Plans and Assistance, so that they can pay off balances over time, rather than all at once. Orange & Rockland also is implementing the New York State Electric and Gas Bill Relief Program, which the company helped design and propose. Under that program, residential customers who receive qualifying government assistance will receive a bill credit on their past-due balance for service through May 1, 2022. If you are enrolled in Orange & Rockland’s Energy Affordability Program or received Emergency Rental Assistance Program or Home Energy Assistance Program-Regular Arrears Supplement benefits, your bill credit will be processed automatically, and you do not need to take any action. In addition, your service will not be suspended for non-payment while your bill credit is being processed. Customers who receive benefits from certain government programs may qualify for discounts on their monthly energy bills. Orange & Rockland offers information on these and other Payment Plans and Assistance it has available for customers. The company’s information campaign to keep customers informed about winter bills will include press outreach, e-mails, bill inserts, social media postings, conversations with elected officials and other communications. Orange & Rockland also notes that energy costs are changing quickly with significant shifts daily. The company will continue to refine its winter pricing forecast. Natural gas supplies are expected to remain tight this winter, and any disruptions from interstate gas transmission providers could further constrain supplies. O&R remains vigilant in its monitoring of operational conditions. About Orange & Rockland Orange and Rockland Utilities, Inc. (O&R), also a subsidiary of Consolidated Edison, Inc., is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York. Village of Monroe Bond Resolution : To construct improvements to the Village water system VILLAGE OF MONROE, NEW YORK PLEASE TAKE NOTICE that on March 14, 2022, the Board of Trustees of the Village of Monroe, in the County of Orange, New York, adopted a bond resolution entitled: “Bond Resolution of the Village of Monroe, New York, adopted March 14, 2022, authorizing the construction of improvements to the Village water system, stating the estimated maximum cost thereof is $800,000, appropriating said amount for such purpose, and authorizing the issuance of bonds in the principal amount of $800,000 to finance said appropriation,” an abstract of such bond resolution, concisely stating the purpose and effect thereof, being as follows: FIRST: AUTHORIZING said Village to construct improvements to the Village water system, consisting of the replacement of watermains on High Street and Owens Drive; STATING that the estimated maximum cost thereof, including preliminary costs and costs incidental thereto and the financing thereof, is $800,000; APPROPRIATING said amount for such purpose; and STATING the plan of financing includes the issuance of bonds in the principal amount of not to exceed $800,000 to finance said appropriation, and the levy of taxes upon all the taxable real property within the Village to pay the principal of said bonds and the interest thereon; SECOND: AUTHORIZING the issuance of $800,000 bonds of the Village pursuant to the Local Finance Law of the State of New York (the “Law”) to finance said appropriation; THIRD: DETERMINING and STATING the period of probable usefulness applicable to the purpose for which said bonds are authorized to be issued is forty (40) years; the proceeds of said bonds and any bond anticipation notes issued in anticipation thereof may be applied to reimburse the Village for expenditures made after the effective date of this bond resolution for the purpose for which said bonds are authorized; and the proposed maturity of said bonds will exceed five (5) years; FOURTH: DETERMINING that said bonds and any bond anticipation notes issued in anticipation of said bonds and the renewals of said bond anticipation notes shall be general obligations of the Village; and PLEDGING to their payment the faith and credit of the Village; FIFTH: DELEGATING to the Village Treasurer the powers and duties as to the issuance of said bonds, and any bond anticipation notes issued in anticipation of said bonds, or the renewals thereof; and SIXTH: DETERMINING that the bond resolution is subject to a permissive referendum. DATED: March 14, 2022 Kimberly Zahra Deputy Village Clerk Moratorium on Water Service Termination, Water Relevy, and Opportunity for Deferred Payment Agreements Please click here for information regarding Moratorium on Water Service Termination, Water Relevy, and Opportunity for Deferred Payment Agreements. Comments are closed.