HOURS OF BUS OPERATION
Monday - Friday: 6:00am to 6:00pm
Saturday by reservation only
8:30am - 4:00pm
**Phones are ONLY answered Monday - Friday 8:00am - 3:30pm

Fares
EXACT CHANGE ONLY , DRIVER'S CAN NOT  GIVE BACK CHANGE
$2.00 per person (ages 5 - 54)
Must be 13 years old to ride without an adult - ID required
Seniors (55+) $1.00 per person with verification (1/2 fare)
Disabled $1.00 per person with verification (1/2 fare)

91 Mine Rd.               Monroe, N.Y. 10950              845-783-6222             [email protected]

Greetings from Dial-A-Ride,

Thank you for choosing Town of Monroe Dial-A-Ride for daily transportation. Dial-A-Ride will provide daily transportation within the Towns of Monroe, Harriman, and Woodbury. We provide curb-to-curb shared ride service to customers who book reservations at least three days in advance. This service is available from 6:00 am to 6:00 pm Monday through Friday and 8:00 am to 4:00 pm on Saturday to all residents of the Town of Monroe who prefer using public transportation to their destinations.

We also provide fixed route service that is available through the Town of Monroe, Harriman, and Woodbury, which connects with the Coach USA bus at two convenient locations to NYC, Mill Pond Parkway, Woodbury Commons, and Locey Lane - Park and Ride. Additionally, we have a fixed route providing service to the KJ shopping and Medical center as well as to the Business District and the ICON Mall.

Further, for the convenience of our passengers, the fixed “Express Loop” route also stops at Harriman Commons Apartments, Lexington Hills Apartments, Lamp Light Village Apartments, among other landmarks in the Town of Monroe, such as Town Hall and Crystal Run Health Care, located on the Route. 17M.

Dial-A-Ride also provides services from Monroe to Wallkill on the last Friday of every month to Crystal Run and Galleria Mall, and other areas along Route 211. Call our office for details.

We at Dial a Ride would like to take this opportunity to welcome you to use our services. We thank you in advance for allowing us to provide you with courteous and professional transportation services for whatever your transportation needs may be, whether it is a ride around town to the shops, a ride to medical appointments, or a ride heading to work, it’s our pleasure to be able to serve you.

Along with this letter, you will find a copy of our ridership policy. Please contact our office to schedule a ride at 845-783-6222. 

Sincerely,

Ed Morales

Supervisor of Transportation

OC Title VI Plan
OC Title VI Statement
Title VI Complaints & Procedures
Reasonable Modiifications
Town of Monroe Dial-A-Ride ADA Complaint Procedures May 2025
Title VI Complaint Form

How It Works

Reservation Dial A Ride Service

Every Rider must call our office to make a reservation in order to schedule or make changes to a pickup.  The dispatcher will set up a time of pick up and a return time (if requested) that best meets your needs along with a share ride.  We recommend three (3) days advance notice whenever possible.  Please allow enough time before and after your pick-up for your reservation.  We will usually pick up other people along the way, Dial-A-Ride will try to service as many residents as possible along the route and will base its routes on the next pick up or drop off that best meets the route. 

Express Loop Fixed Route

The express Loop route is a fixed route service that does not require reservations.  Just be in any safe place along the route.  This route services The Town of Monroe, Harriman, and Woodbury it also connects with the Coach USA bus at two convenient locations to NYC and other nearby areas Mill Pond Parkway and Woodbury Commons.

Further, for the convenience of our passengers the fixed “Express Loop” route also stops at Harriman Commons Apartments, Lexington Hills Apartments, Lamp Light Village Apartments among other landmarks in the Town of Monroe such as Town Hall and Crystal Run on Rt. 17M. Check out the link below for details and schedule.

Making your Reservation

Our office hours are Monday - Friday 8:00am - 3:30pm (We offer Saturday reservations but our office is closed on that day). You must call during these hours and speak to the dispatcher to schedule a reservation.  We cannot schedule more than one week ahead of time; new schedules are available on Mondays of every week.  Our Dispatchers will make every effort to accommodate your needs with providing you with the best available time to reach your destination on a reasonable time.  Always keep in mind that this is a share ride service and other stop will be made along your ride to accommodate other riders.

Cancellations

Any Cancellations require a minimum of twenty-four (24) hour notice. If you call in a cancellation after our office hours 3:30pm you may leave a detailed message with your name, pick up time and pick up location in order to obtain a cancellation. Only Cancellations can be left on the answering machine. New reservations or changes to an actual reservation will not be accepted. Not following this procedure/policy will impact future rides and will result in suspension of service (see below).

Our Goal

The Town Board of Monroe intends to provide inexpensive local transportation service for its residents.  Our service is efficient and focuses on our residents’ local transportation needs.

“We Move Monroe”

Important Guidelines

• Always be ready outside five (5) minutes prior to your pick-up time.
• Call in any cancellations at least twenty-four (24) hours in advance when possible to make it available for other rides, this will to avoid any penalties that may result on suspension of your future rides.
• Have exact fare when paying the driver (Driver has No Change and will NOT honor Credit for future rides).
• Drivers will not make changes to your reserved destination. (Must call office for approval)
• Pay your fare upon entering the bus and before obtaining a seat.
• All Baby-strollers must be folded prior to entering the bus.
• All shopping carts and or bags must fit in the space you are occupying.
• Always stay seated when the bus is in motion no standees allowed seatbelts are available for you to use at your discretion.
• No eating, drinking is allowed inside the bus.
• No Smoking or Vaping is allowed inside the bus.
• Loud cell phone conversations and music are not allowed.

We at Dial a Ride would like to take this opportunity to Welcome you in using our services. We thank you in advance for allowing us to provide you with courteous and professional transportation services for whichever your transportation needs may be, weather it is a ride around town to the shops, a ride to medical appointments, or a ride heading to or from work it’s our pleasure to be able to assist.

Please contact our office to schedule a ride at 845-783-6222. 

LINKS

Passenger Policy

Dial-A-Bus Express Loop - Location & Times 

Ride Orange Transit