HOURS OF BUS OPERATION
Monday - Friday: 7:30am to 5:00pm
Saturday by reservation only
8:15am - 4:00pm
**Phones are ONLY answered Monday - Friday 8:00am - 2:00pm

 

EXPRESS LOOP
8:30am (start: Mill Pond) to 3:22pm (end: Woodbury Commons)
Monday thru Friday

Express Route Fares
$2.00 per person for each stop
$1.00 per person for Seniors and Disabled (1/2 fare)

*Exact change only - Drivers cannot give back change

Regular Route Fares
$2.00 per person (ages 5 - 55)
Must be 14 years old to ride without an adult - ID required
Seniors (55+) $1.00 per person with verification (1/2 fare)
Disabled $1.00 per person with verification (1/2 fare)

Dial-A-Bus

91 Mine Rd.               Monroe, N.Y. 10950              845-783-6222             [email protected]

Dear Passengers,

Thank you for choosing The Town of Monroe Dial A Ride for your daily transportation needs. The Town of Monroe Dial-A-Ride is committed to offering safe, reliable, affordable and professional transportation to the general public and The Town of Monroe residents that prefer using public transportation to their destinations. We will ensure that our passengers receive a safe ride, and that all passengers receive equal service. The transportation provisions of the ADA guarantee individuals’ equal access to the area services and programs that are available to the general public. These provisions require that transportation services, programs, and the facilities are made accessible to individuals, including people who use wheelchairs.


Service Area
Dial A Ride will provide transportation within the Town of Monroe, including the Villages of Monroe and Harriman. We also service The Town of Woodbury on selected day(s) of the week. We provide curb to curb share ride service to customers that book reservations with at least a minimum of three (3) days in advance. We are not permitted on any private roads or on private property including driveways. If your location is considered to be dangerous, for your safety and the safety of our drivers we reserve the right to assign a different pick up or drop off safe location.

How It Works

Reservation Dial A Ride Service

Every Rider must call our office to make a reservation in order to schedule or make changes to a pickup.  The dispatcher will set up a time of pick up and a return time (if requested) that best meets your needs along with a share ride.  We recommend three (3) days advance notice whenever possible.  Please allow enough time before and after your pick-up for your reservation.  We will usually pick up other people along the way, Dial-A-Ride will try to service as many residents as possible along the route and will base its routes on the next pick up or drop off that best meets the route. 

Express Loop Fixed Route

The express Loop route is a fixed route service that does not require reservations.  Just be in any safe place along the route.  This route services The Town of Monroe, Harriman, and Woodbury it also connects with the Coach USA bus at two convenient locations to NYC and other nearby areas Mill Pond Parkway and Woodbury Commons.

Further, for the convenience of our passengers the fixed “Express Loop” route also stops at Harriman Commons Apartments, Lexington Hills Apartments, Lamp Light Village Apartments among other landmarks in the Town of Monroe such as Town Hall and Crystal Run on Rt. 17M. Check out the link below for details and schedule.

Making your Reservation

Our office hours are Monday - Friday 8:00am - 2:00pm (We offer Saturday reservations but our office is closed on that day). You must call during these hours and speak to the dispatcher to schedule a reservation.  We cannot schedule more than one week ahead of time; new schedules are available on Mondays of every week.  Our Dispatchers will make every effort to accommodate your needs with providing you with the best available time to reach your destination on a reasonable time.  Always keep in mind that this is a share ride service and other stop will be made along your ride to accommodate other riders.

Cancellations

Any Cancellations require a minimum of twenty-four (24) hour notice. If you call in a cancellation after our office hours 2:00pm you may leave a detailed message with your name, pick up time and pick up location in order to obtain a cancellation. Only Cancellations can be left on the answering machine. New reservations or changes to an actual reservation will not be accepted. Not following this procedure/policy will impact future rides and will result in suspension of service (see below).

Not Following Policy/Procedure

Any rider that does not obey by the Policy or Procedures of The Town of Monroe Dial A Ride is subject to the following:

  • No Call / No Show for three (3) times on a reservation at any given time: 
  1. One (1) month suspension on reservation rides
  • No Call / No Show following a one (1) month suspension on a reservation at any given time:
  1. Six-month suspension on reservation rides at supervisor’s discretion
  • Not having the fare or exact change will result on not riding and will be equivalent to a cancellation on file that will lead to a suspension on reservation rides.

Our Goal

The Town Board of Monroe intends to provide inexpensive local transportation service for its residents.  Our service is efficient and focuses on our residents’ local transportation needs.

“We Move Monroe”

Important Guidelines

  • Always be ready outside five (5) minutes prior to your pick-up time.
  • Call in any cancellations at least twenty-four (24) hours in advance when possible to make it available for other rides, this will to avoid any penalties that may result on suspension of your future rides.
  • Have exact fare when paying the driver (Driver has No Change and will NOT honor Credit for future rides).
  • Drivers will not make changes to your reserved destination. (Must call office for approval)
  • Pay your fare upon entering the bus and before obtaining a seat.
  • All Baby-strollers must be folded prior to entering the bus.
  • All shopping carts and or bags must fit in the space you are occupying.
  • Always stay seated when the bus is in motion no standees allowed seatbelts are available for you to use at your discretion.
  • No eating, drinking is allowed inside the bus.
  • No Smoking or Vaping is allowed inside the bus.
  • Loud cell phone conversations and music are not allowed.

We at Dial a Ride would like to take this opportunity to Welcome you in using our services. We thank you in advance for allowing us to provide you with courteous and professional transportation services for whichever your transportation needs may be, weather it is a ride around town to the shops, a ride to medical appointments, or a ride heading to or from work it’s our pleasure to be able to assist.

Please contact our office to schedule a ride at 845-783-6222. 

LINKS

Dial-a-Bus Express Route Brochure
Dial-A-Bus Express Loop - Location & Times